Privacy policy

Last Updated: September 15, 2026

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Payment and transaction details
• Order details and purchase history
• Information you provide when contacting our customer support
• Device, browser, IP address, and website usage information
• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

The information we collect may be used to:

• Process and fulfil your orders
• Confirm and deliver your purchases
• Communicate with you regarding your orders
• Provide customer support
• Process payments and refunds
• Improve our website, products, and shopping experience
• Prevent fraudulent or unauthorised transactions
• Send important service-related communications
• Send promotional or marketing communications where permitted
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed through secure third-party payment service providers.

Raj Crest & Co. does not intentionally store your complete card, UPI, or banking credentials on our servers. Payment information is handled by the relevant payment service provider according to its security and privacy practices.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website traffic and usage
• Improve website performance
• Provide relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

• Payment processors
• Shipping and delivery partners
• Website and technology service providers
• Customer support providers
• Marketing and analytics service providers
• Government authorities or legal bodies when required by law

These parties may only receive information necessary to perform their respective services or fulfil legal obligations.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

7. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Raj Crest & Co. is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Marketing Communications

With your consent, we may contact you through email, SMS, WhatsApp, or other communication channels regarding products, offers, promotions, or updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

9. Children's Privacy

Our website is intended for general users and is not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet legal, tax, accounting, and regulatory requirements

When information is no longer required, it may be securely deleted or anonymised where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Raise a privacy-related concern or complaint

To make a privacy-related request, please contact us using the details provided below.

12. Changes to This Privacy Policy

Raj Crest & Co. may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, you can contact us at:

Raj Crest & Co.

We will make reasonable efforts to address your privacy-related concerns and requests.