Shipping policy

Last Updated: September 15, 2026

1. Order Processing & Dispatch

Standard Orders

• Orders are generally processed and dispatched within 1–2 business days.
• Business days are Monday to Saturday, excluding public holidays.
• Processing time may vary during sales, promotional periods, or periods of unusually high order volume.

Customized / Special-Service Orders

• Orders requiring additional services such as custom bat knocking, racket stringing, personalised engraving, or other customisation may require an additional 2–4 business days before dispatch.
• The applicable processing time may vary depending on the nature of the requested service.

Order Confirmation & Tracking

Once your order has been dispatched, we will provide applicable order and tracking information through Email, SMS, WhatsApp, or other available communication channels.

2. Shipping & Delivery Timelines

Estimated delivery time depends on your delivery location, courier availability, shipment size, and other logistical factors.

These are estimated timelines and are not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, transportation issues, courier delays, incorrect address information, or circumstances beyond our reasonable control.

3. Shipping Charges & Cash on Delivery

Prepaid Orders

Standard shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Where a free-shipping offer is applicable, the eligibility criteria and minimum order value will be clearly mentioned on the website or at checkout.

Cash on Delivery (COD)

• COD may be available only for selected products and eligible delivery pincodes.
• COD availability may depend on the order value, delivery location, and courier service.
• Any applicable COD handling fee will be displayed at checkout before the order is confirmed.

Heavy / Bulky Shipments

Oversized or heavy shipments, including certain full sports kit bags, heavy wooden sports equipment, or bulk/team orders, may require additional shipping or freight charges.

Any applicable additional charges will be communicated or displayed before dispatch, where possible.

4. Courier Partners & Order Tracking

Raj Crest & Co. may use reputed logistics aggregators and courier networks to deliver orders.

Our delivery partners may include Blue Dart, Delhivery, Expressbees, DTDC, and other reliable courier services depending on the destination, shipment type, and availability.

Once your order has been dispatched, you can use the tracking information provided in your shipping confirmation to check the status of your shipment.

5. Damaged or Tampered Packaging

Package Inspection

If you notice that the outer packaging is:

• Damaged
• Open
• Torn
• Tampered with
• Wet or visibly compromised

at the time of delivery, please inform the delivery person and, where possible, do not accept the shipment.

If you accept a visibly damaged package, please document the condition of the package immediately.

Unboxing Video

For claims involving missing items, transit damage, or incorrect products, customers are strongly advised to record a continuous, unedited unboxing video starting from the sealed package through the opening and inspection of the contents.

The video and photographs may be requested as supporting evidence while reviewing a claim.

6. Address Changes

• Address modification requests should be made as soon as possible after placing an order.
• Customers should contact our support team within 2 hours of placing the order if they need to request an address change.
• Once an order has been processed or dispatched, an address change may not be possible.
• Customers are responsible for providing a complete and accurate shipping address, pincode, and contact number.

7. Undelivered & Returned Shipments

A shipment may be returned to Raj Crest & Co. if:

• The shipping address is incomplete or incorrect.
• The recipient is unavailable after repeated delivery attempts.
• The customer refuses delivery.
• The courier is unable to deliver the shipment for other reasons.

If an order is returned to us because of an incorrect/incomplete address, customer refusal, or multiple failed delivery attempts, additional shipping charges may apply if the customer requests the order to be shipped again.

8. Delivery Delays

Although we work with reliable logistics partners, delivery may occasionally be delayed due to circumstances outside our control, including:

• Severe weather
• Natural disasters
• Public holidays
• Transportation disruptions
• Courier operational issues
• Remote-area delivery restrictions
• Incorrect or incomplete customer information
• Unexpected logistical or regulatory circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

9. Bulk & Team Orders

Bulk purchases, institutional orders, and sports team orders may require special processing and shipping arrangements.

Delivery timelines and shipping charges for such orders may differ from standard orders and will be communicated separately where applicable.

10. Contact Us

For shipping, delivery, or order-tracking assistance, please contact us:

Raj Crest & Co.

We will make reasonable efforts to address your shipping and delivery related queries.