Refund policy

Last Updated: September 15, 2026

1. Return Eligibility

Products may be eligible for return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product or a product different from what you ordered.
• The product is missing essential components or accessories.
• The product qualifies for return as specifically mentioned on the product page.

Return requests must be raised within 7 days of delivery, unless a different return period is specifically mentioned on the product page or order.

2. Conditions for Returns

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned with the original packaging, tags, labels, accessories, and other items supplied with the order.
• Not show signs of misuse, alteration, damage, or excessive wear.
• Be accompanied by the relevant order details or proof of purchase.

Products that do not meet the applicable return conditions may be rejected.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customisation, or other applicable restrictions.

These may include:

• Customised or personalised products
• Products that have been used or damaged after delivery
• Products without original packaging or accessories
• Products damaged due to improper use, negligence, or incorrect handling
• Products specifically marked as non-returnable on the product page
• Items that cannot be resold due to hygiene or safety reasons

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

For faster resolution, we may request:

• Order number
• Product details
• Photographs or videos showing the issue
• Images of the product packaging
• Images of the shipping label
• Any other information reasonably required to verify the issue

Our team will review the request and determine whether the product qualifies for a replacement, return, or refund.

5. Return Request Process

To request a return or replacement:

• Contact Raj Crest & Co. using the contact details provided below.
• Provide your order number and reason for the return.
• Share photographs or videos if requested.
• Wait for confirmation from our team before sending the product back.
• If the return is approved, follow the return instructions provided by our team.

Do not send a product back without receiving return instructions from Raj Crest & Co.

6. Replacement

Where applicable, an eligible product may be replaced with the same product.

Replacement is subject to product availability. If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved:

• The applicable refund amount will be processed through the appropriate payment method.
• The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
• Shipping or other charges may be treated according to the applicable order and return circumstances.

For prepaid orders, refunds will generally be processed to the original payment method, subject to the applicable payment provider's process.

8. Cancellation of Orders

Order cancellation may be possible if the order has not yet been processed, packed, or shipped.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure after delivery, if the product is eligible for return.

Raj Crest & Co. reserves the right to refuse cancellation requests where the order has already entered fulfilment or shipping.

9. Return Shipping

For products returned due to receiving a damaged, defective, or incorrect item, return shipping arrangements may be provided by Raj Crest & Co., subject to verification and approval.

For other return requests, return shipping charges may be applicable depending on the reason for return and the applicable product/order policy.

10. Refund Delays

If your refund has been approved but has not yet appeared in your account, please allow reasonable processing time for the payment provider or bank.

If the refund remains pending after the expected processing period, please contact us with your order details so that we can assist you.

11. Exchanges

Product exchanges may be available only for eligible products and subject to stock availability.

If the requested replacement is unavailable, Raj Crest & Co. may provide another appropriate resolution depending on the circumstances.

12. Products Damaged Due to Improper Use

Raj Crest & Co. may not accept returns, replacements, or refunds for products damaged due to:

• Improper use
• Accidental damage
• Negligence
• Unauthorised modifications
• Incorrect storage
• Normal wear and tear
• Use outside the intended purpose of the product
• Failure to follow product instructions or safety guidelines

13. Inspection & Approval

All returned products may be inspected before a replacement or refund is approved.

Submitting a return request does not automatically guarantee approval. The final decision will depend on the product's condition, reason for return, applicable product terms, and verification by Raj Crest & Co.

14. Changes to This Policy

Raj Crest & Co. may update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

15. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Raj Crest & Co.

We will make reasonable efforts to address your return and refund related queries.